Remote Customer Support Assistant – Nigeria
Remote Customer Support Assistant – Nigeria
- 1 Vacancy
- 14 Views
Offer Salary
Attractive
Job Description
An international e-commerce and tech company is hiring a Remote Customer Support Assistant to join their growing support team. This position is perfect for those living in Nigeria who enjoy helping others and thrive in a digital-first work culture.
What You’ll Do:
- Respond to customer queries via email, chat, and support tickets
- Assist users with common product and service-related issues
- Escalate technical problems when needed
- Use helpdesk tools like Zendesk, Intercom, or Freshdesk
- Maintain documentation and contribute to the knowledge base
Requirements:
- 1–2 years in customer service, preferably remote
- Clear and empathetic communication in English
- Strong attention to detail and a problem-solving mindset
- Familiarity with customer support software
- Available for flexible working hours
- Based in Nigeria with dependable internet access
